Personal improvement

Communication skills and customer service

COMMUNICATION SKILLS

• Effective team communication, group roles
• Building communication in the project management, how to develop a solution, identifying errors and
barriers in communication
• Efficient communication with superiors and subordinates
• Hidden aspects of communication. Verbal and non-verbal communication. Body language
• How to increase the effectiveness of communication at work and at home
• Metalanguage and linguistic tricks. To be aware to protect yourself against a manipulated message
• Adapting the communication style to the type of recipient, matching strategies – workshop
• Active listening techniques, expressing opinion and providing feedback
• Effective communication in business contacts, matching strategies
• Strategy for successful communication in a hybrid and remote work
• Resolving conflict situations with the customer,  in a team
• Effective conversations with employees (disciplining, layoffs, difficult situations)
• Conducting recruitment interviews
• Making effective team meetings – improving communication
• Ways to build and maintain authority towards the client and subordinates
• Savoir vivre in communication
• Emotions in communication – how to improve
• Cultural and generational differences in communication
• Communication skills by telephone (effective telephone conversations)

CUSTOMER SERVICE 

• Identification of customer needs vs. company needs and tasks
• How the self-image and brand-image affect customer behavior?
• How to overcome customer resistance? (prejudices objections resistances)
• Ability to build appropriate relationships with the client
• How to be assertive with the Clients without being rude
• Building a pro-effective attitude in difficult and conflict situations
• Ways to manage stress and emotions with difficult clients
• Effective customer acquisition strategies: good practices – workshop
• Type of customers: recognization and adaptation strategies
• Effective identification of customer needs and requirements

 

 

 

 

Personal effectiveness and management skills

EFFICIENCY, TIME MANAGEMENT,ORGANIZATIONAL SKILLS

• Time management and personal effectiveness
• Establishing an action plan: destructive ruts and good habits
• Effective goals and priority setting techniques
• Time impact on stress level
• Working in a home office formula: how to be effective
• Preparing and implementing the action plan
• Chaos taming: work in difficult conditions
• Time-saving tricks, effective delagation
• Concentration and attention: strategy to manage “distractors” and control the mind
• Increasing productivity and effectively techniques
• Perspectives in time perception vs. task-oriented

MANAGEMENT AND PERSONAL SKILLS, BURNOUT, STRESS

• Efficiently delegation tasks
• Preventing burnout
• Stress management: fight or flight?
• Strategic planning, company’s values and policy implementing
• Coaching as a method to supporting emplyees
• Change management
• Efficiency in organization management

 

 

 

Competencies of the future: breaking thought patterns, creative training, brain hacks to learn faster for adults

CREATIVE TRAINING, BREAKING THOUGHT PATTERNS

• Obstacles to creative thinking
• What supports creative thinking: the influence of the environment and attitude
• removing barriers to creative thinking- methodes and tricks
• Methodes and tools for creative idea generation for individual and group work
• Creativity training for sales representatives
• How to support and empower employees in the creative thinking process

TRAINING IN FAST AND EFFECTIVE LEARNING METHODS FOR ADULTS

• Taking and write notes faster
• Speed reading methods
• Mnemonics for adults: how to remember faster
• Mnemonics for busy people – remember tasks, manage responsibilities by effective learning techniques

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