{"id":1176,"date":"2024-03-05T10:59:40","date_gmt":"2024-03-05T09:59:40","guid":{"rendered":"https:\/\/global-metodi.com\/?p=1176"},"modified":"2024-03-05T10:59:40","modified_gmt":"2024-03-05T09:59:40","slug":"profesjonalna-obsluga-klienta-w-tym-trudnego-klienta","status":"publish","type":"post","link":"https:\/\/global-metodi.com\/en\/2024\/03\/05\/profesjonalna-obsluga-klienta-w-tym-trudnego-klienta\/","title":{"rendered":"Professional customer service, including difficult customers"},"content":{"rendered":"
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Module 1.
\nDefinitions of customer service and its importance.<\/h2>\n<\/div>\n<\/div>\n
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  • Defining diversity and dispersion in teams.<\/span><\/li>\n
  • The importance of effective communication in this type of teams.<\/span><\/li>\n
  • An overview of the benefits and challenges of diversity and dispersion.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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    Module 2.
    \nDiversity in the team:<\/h2>\n<\/div>\n<\/div>\n
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    • Identification of various forms of diversity: cultural, age, gender, professional experience.<\/span><\/li>\n
    • Building awareness and understanding of diversity.<\/span><\/li>\n
    • Creating an open and inclusive culture within the team.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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      Module 3
      \nEffective communication in a diverse team:<\/h2>\n<\/div>\n<\/div>\n
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      • Communication techniques adapted to different styles and preferences.<\/span><\/li>\n
      • Dealing with language that may be an unintentional source of conflict.<\/span><\/li>\n
      • Building empathy and understanding skills.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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        Module 4
        \nBuilding relationships with the client.<\/h2>\n<\/div>\n<\/div>\n
        \n
        \n
          \n
        • Defining diversity and dispersion in teams.<\/span><\/li>\n
        • The importance of effective communication in this type of teams.<\/span><\/li>\n
        • An overview of the benefits and challenges of diversity and dispersion.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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          Module 5
          \nMethods of working with stress.<\/h2>\n<\/div>\n<\/div>\n
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          • Identification of various forms of diversity: cultural, age, gender, professional experience.<\/span><\/li>\n
          • Building awareness and understanding of diversity.<\/span><\/li>\n
          • Creating an open and inclusive culture within the team.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

            Modu\u0142 1. Definicje obs\u0142ugi klienta i jej znaczenia. Definicja r\u00f3\u017cnorodno\u015bci i rozproszenia w zespo\u0142ach. Znaczenie skutecznej komunikacji w tego rodzaju zespo\u0142ach. Przegl\u0105d korzy\u015bci i wyzwa\u0144 zwi\u0105zanych z r\u00f3\u017cnorodno\u015bci\u0105 i rozproszeniem. Modu\u0142 2. R\u00f3\u017cnorodno\u015b\u0107 w zespole: Identyfikacja r\u00f3\u017cnych form r\u00f3\u017cnorodno\u015bci: kulturowa, wiekowa, p\u0142ciowa, do\u015bwiadczenia zawodowego. Budowanie \u015bwiadomo\u015bci i zrozumienia r\u00f3\u017cnorodno\u015bci. Tworzenie otwartej i inkluzywnej kultury w […]<\/p>\n","protected":false},"author":1,"featured_media":993,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[82],"tags":[],"class_list":["post-1176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-szkolenia"],"acf":[],"_links":{"self":[{"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/posts\/1176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/comments?post=1176"}],"version-history":[{"count":1,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/posts\/1176\/revisions"}],"predecessor-version":[{"id":1177,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/posts\/1176\/revisions\/1177"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/media\/993"}],"wp:attachment":[{"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/media?parent=1176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/categories?post=1176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/global-metodi.com\/en\/wp-json\/wp\/v2\/tags?post=1176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}