Effective communication within the team
For whom: Team leaders: People acting as team leaders or managers, team members regardless of experience level, human resources (HR) specialists
Benefits of training:
- Improving interpersonal skills
- Increasing team effectiveness
- Conflict reduction
- Increased trust in the team
- Increasing employee engagement
- Better adaptation to changes
- Improving organizational culture
- Increased efficiency in project management
- Development of leadership skills
- Increasing employee satisfaction
Proposed program:
Module 1.
Basics of interpersonal communication:
- Definition and importance of effective communication.
- Elements of effective communication such as empathy, active listening, clarity of message.
- Understanding differences in communication styles.
Module 2.
Building relationships in the team:
- Techniques for building trust in a team.
- Developing non-conflict communication skills.
- The importance of open and constructive feedback.
Module 3
Virtual communication:
- Communicate effectively in an online environment.
- Managing virtual communication in a remote team.
- Developing the ability to use various communication tools.
Module 4
Solving the conflict:
- Identification of causes of conflicts in the team.
- Conflict resolution techniques.
- Building negotiation skills.
Module 5
Leader communication:
- The leader's role in building effective communication.
- Ability to motivate the team through communication.
- Effective communication of strategic information.
Module 6
Project communication planning:
- Creating a project communication plan.
- The importance of regular meetings and progress reporting.
- Supporting communication during changes and design challenges.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Interpersonal communication at a higher level
For whom: Anyone who wants to learn to communicate better and understand communication. Leaders and managers. Business owners. Human Resources (HR) Specialists
Benefits of training:
- Improving communication skills (active listening, expressing thoughts and feelings)
- Improving the ability to build trust and understanding in professional and personal relationships.
- More effective emotion management during difficult dialogues.
- Better coordination and cooperation in the team by improving communication skills between members.
- More effective communication between the team leader and its members.
- Developing creativity in communication, which can lead to innovative ideas and solutions.
- Increasing openness to new ideas and perspectives.
- Improving communication skills in an online environment
- Increased self-awareness in the context of one's own communication styles.
- Better management of group discussions, which contributes to more effective meetings.
- Improving the ability to motivate and engage participants in discussions.
Proposed program:
Module 1.
Basics of interpersonal communication:
- Definition and importance of interpersonal communication at a higher level.
- Elements of effective communication: active listening, empathy, clarity of message.
- Elements of effective communication: active listening, empathy, clarity of message.
- Understanding non-verbal signals and subtleties in communication.
- The importance of body language, facial expressions and gestures.
Module 2.
Virtual communication at a higher level:
- Dealing with the challenges of online communication.
- Effective use of virtual tools and communication platforms.
Module 3
Development of discussion skills:
- Effective management of group discussions.
- Avoiding conflicts and steering the discussion towards constructive solutions.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Counteracting mobbing
For whom: For Anyone who wants to take care of the work environment and understand toxic behavior at work, and know how to counteract them and how to respond to them.
Benefits of training:
- Understanding the phenomenon of mobbing in the professional environment
- Understanding the differences between mobbing, harassment, discrimination and conflict
- Ability to respond to inappropriate behavior from co-workers
- Practical knowledge of anti-mobbing procedures in the organization
- Ability to document mobbing
- Knowledge of labor law in the field of mobbing
- Defense against toxic people.
- Emotion management training
- Knowing how to react and where to report undesirable behavior
- Choosing the right strategy to deal with mobbing
Proposed program:
Module 1.
Toxic behavior and people.
- Human defense mechanisms.
- Dark Triad in Organizations - How to Deal with It
-
Human defense mechanisms and needs. Working with values.
Module 2.
The concept and definition of mobbing
- Legal definition of mobbing
-
Mobbing in labor law - case law in Poland - case review
Changes in labor law after January 2025
45 Leymann Traits - Undesirable Behaviors
Module 3
Mobbing and other forms of violence
- Differences between conflict and mobbing
- Differences between harassment and mobbing
- Discrimination and mobbing
- Training in recognizing differences
Module 4
Psychological outline of the mobber and the victim:
- How to recognize a mobber and how to respond to his manipulations.
- Who is most likely to fall victim to a mobber? Psychological profile of the victim
- The effects of mobbing on an individual, team, or organization
Module 5
How to respond to mobbing?
- The first signs that something is wrong
- Procedure for reporting mobbing in an organization. Rights of the victim and obligations of the organization.
- Mediation, dialogue, conciliation commissions
Module 6
Ways to document mobbing:
- How to prepare evidence documentation
- Legal aspects of collecting evidence
Module 7.
Reporting mobbing outside the organization:
- Where and how to report mobbing outside the organization?
-
Mobbing statistics in Poland
-
List item
Organizations and foundations supporting people harmed by mobbers
Module 8.
Prevention:
- Employer obligations in light of changing regulations: anti-mobbing policy, education and training
- Anti-mobbing procedures in the organization
- Code of cooperation and good practices
Training methods
Case work, lecture, experience analysis, behavior recognition quiz
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Professional customer service, including difficult customers
For whom: People working directly in the customer service area, sales representatives, team managers, project leaders and managers
Benefits of training:
- Improving verbal and non-verbal communication skills with clients.
- Effective transfer of information and understanding of customer needs.
- Acquiring skills in dealing with difficult clients and conflict situations.
- Effective management of emotions in stressful situations.
- Creating positive customer experiences through professional service.
- Building lasting relationships with customers and increasing loyalty.
- Building a positive company image through high quality customer service.
- Reducing the risk of losing customers and negative opinions.
- Increased involvement in everyday duties.
- Effective use of various communication channels, including telephone, email and online platforms.
- Effective resolution of conflicts and customer problems.
- Minimizing the negative effects of conflicts on customer relations.
- Shaping a positive customer experience as a factor influencing loyalty.
- Customers' tendency to return to the company and recommend it to others.
- Increasing cooperation between employees in the area of customer service.
- Acquiring sales skills in the context of customer service.
- More effective convincing of customers about products or services.
- Increasing employee morale by improving their customer service skills.
- Minimize communication errors using the right tools.
Proposed program:
Module 1.
Definitions of customer service and its importance.
- Defining diversity and dispersion in teams.
- The importance of effective communication in this type of teams.
- An overview of the benefits and challenges of diversity and dispersion.
Module 2.
Diversity in the team:
- Identification of various forms of diversity: cultural, age, gender, professional experience.
- Building awareness and understanding of diversity.
- Creating an open and inclusive culture within the team.
Module 3
Effective communication in a diverse team:
- Communication techniques adapted to different styles and preferences.
- Dealing with language that may be an unintentional source of conflict.
- Building empathy and understanding skills.
Module 4
Building relationships with the client.
- Defining diversity and dispersion in teams.
- The importance of effective communication in this type of teams.
- An overview of the benefits and challenges of diversity and dispersion.
Module 5
Methods of working with stress.
- Identification of various forms of diversity: cultural, age, gender, professional experience.
- Building awareness and understanding of diversity.
- Creating an open and inclusive culture within the team.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Prospecting, i.e. effective forms of customer acquisition
For whom: People responsible for actively acquiring new customers and developing the customer base, people working in the sales department who want to improve their skills in acquiring new customers, Sales team managers, business owners, marketing specialists, customer service specialists, business consultants.
Benefits of training:
- Acquiring the ability to identify potential customers and generate leads.
- Using effective strategies to increase the number of new customers.
- Improving the ability to communicate effectively with potential clients.
- Understanding techniques to effectively communicate the value of products or services.
- Learning to personalize your approach to potential customers based on their needs and preferences.
- Acquiring the ability to build relationships with customers already at the acquisition stage.
- Using various marketing tools, such as e-mail marketing, social media or webinars, to effectively acquire customers.
- Integration of marketing tools with the sales process.
- Learning how to identify potential customers with the highest value to your company.
- Effective relationship building, which translates into long-term customer loyalty.
- Effectively identify potential problems and avoid ineffective actions.
- Cooperation between marketing and sales departments to achieve common goals.
- Ability to assess the effectiveness of activities in the area of prospecting.
- Analyze results and adjust strategies based on data and feedback.
Proposed program:
Module 1.
Introduction to prospecting
- The definition of prospecting and its role in the sales process.
- The importance of planning and strategy in customer acquisition.
- How to define and identify your ideal customer.
- Why ICP is crucial for effective prospecting.
Module 2.
Market analysis tools:
- Use of market analysis tools, such as SWOT analysis or competition analysis.
- Choosing the right tools depending on your industry and goals.
- Using content, social selling and e-mail marketing to generate leads.
Module 3
Building a list of potential customers:
- Techniques for identifying potential customers.
- Effective use of databases, social media and other sources.
- Creating effective email marketing campaigns.
Module 4
Cooperation with the sales team:
- Effective communication between the marketing team and the sales team.
- Common goals and strategies for better results.
- An overview of the benefits and challenges of diversity and dispersion.
Module 5
Assessment of prospecting effectiveness:
- Criteria and indicators for assessing the effectiveness of prospecting.
- Analyze results and adapt strategies based on data.
Module 6
Conversations with the client:
- Using social media platforms (LinkedIn, Twitter) to acquire customers.
- Effective telephone conversations to acquire customers.
- Overcoming objections and building relationships over the phone.
- Organization of webinars and online events as a form of prospecting.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Trade negotiations for professionals
For whom: People responsible for negotiating and finalizing commercial contracts, sales team leaders, purchasing specialists, entrepreneurs and company owners
Benefits of training:
- Acquiring specific negotiation skills, which translates into more effective achievement of favorable conditions for yourself or your organization.
- Improving verbal and non-verbal communication skills during negotiations.
- Expressing your positions more effectively and understanding the other side.
- Learning effective conflict resolution techniques and maintaining a positive climate during negotiations.
- Shaping lasting and beneficial relationships with business partners.
- Ability to identify potential threats and minimize risks during negotiations.
- Conscious decision-making to protect your interests.
- Understanding the role of negotiations in teamwork and effectively using the potential of each team member.
- Learning to negotiate prices and values of products or services.
Proposed program:
Module 1.
Negotiation Process:
- Negotiation phases: preparation, presentation, negotiation, closing.
- The role of time in negotiations.
- Using SWOT analysis to assess your own and your partner's positions in negotiations.
- Strategy planning based on the analysis results.
Module 2.
Psychology of Negotiation:
- Understanding motivation and emotions in the negotiation process.
- Effectively dealing with pressure and conflict.
- Defense against manipulation
Module 3
Negotiation process:
- Building effective verbal and non-verbal communication.
- Ability to listen and ask effective questions.
- Coordination of team activities during the negotiation process.
- Identification of conflicts during negotiations.
Module 4
Advanced negotiation strategies
- Rules for establishing conditions beneficial to both parties. Batna, Watna, Zopa
- The ability to argue based on value.
- Analysis and negotiation of complex commercial contracts.
- Effective risk management during negotiations.
Module 5
Effective negotiator
- Features of an effective negotiator
- Feedback and assessment of individual skills.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Time management and priority setting techniques. Effective planning.
For whom: Training for anyone who wants to manage their time better and work more effectively
Benefits of training:
- Acquiring specific tools for effective time management
- Learning to effectively plan and prioritize tasks
- Acquiring the ability to effectively deal with obstacles and unexpected situations
- Developing the ability to effectively delegate tasks, which increases team productivity.
Proposed program:
Module 1.
Effective time management:
- Definition and importance of effective time management
- The effects of poor time management on work performance and stress levels.
- Individual assessment of the current situation
- Recognizing main challenges and areas for improvement.
- Aligning activities with long-term plans and aspirations.
Module 2.
Time management tools and methods:
- Review of time management techniques and methods
- Goal setting techniques
Module 3
The process of planning and setting priorities
- Short and long term planning. Creating a plan and schedule.
- Setting priorities for the coming months and years.
Module 4
The art of delegation:
- Principles of effective delegation of tasks.
- Identifying tasks that can be delegated to others.
Module 5
Dealing with obstacles:
- Learning to solve problems.
- Effective response to unexpected situations.
- Techniques for dealing with stress.
- Building mental resilience.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Effective team management and delegation of tasks
For whom: Training for anyone who wants to manage their time better and work more effectively
Benefits of training:
- Acquiring the ability to build a strong and motivated team.
- Understanding the leader's role in managing a team.
- Open and effective communication of information.
- Increased efficiency and effectiveness of your own and your team's work
- Acquiring the ability to delegate tasks and work with resistance
- Monitor progress and achieve goals after delegating tasks
- Using the full potential of each team member.
- The ability to better manage your time and monitor progress, which affects the effects of your activities
Proposed program:
Module 1.
The role and importance of team management:
- Definition and key aspects of effective team management.
- The leader's role in managing the team.
- Elements of building a strong and motivated team.
- Principles of cooperation and communication in a team.
- Techniques for diagnosing the condition of the syndrome.
- Identification of strengths and areas for improvement.
Module 2.
Effective team communication:
- Building open and effective communication in the team.
- Ability to listen and express clear messages.
Module 3
Situational leadership:
- Understanding different leadership styles.
- Adapting the leader's style to the situation and needs of the team.
- Planning and implementation of development activities.
Module 4
Basics of delegating tasks:
- The importance and benefits of delegating tasks.
- Elements of effective delegation of responsibilities.
- Effective prioritization in delegation.
- Monitoring progress and providing feedback.
- Working with resistance
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Conflict management
For whom: Managers and leaders, human resources (HR) specialists, customer service employees, project team members, coordinators and facilitators, teachers
Benefits of training:
- Participants acquire new tools and techniques that support effective conflict resolution.
- Participants learn to cope with stress related to conflicts.
- The training helps build positive relationships in the workplace.
- Participants acquire conflict management skills at the individual level and in teams.
Proposed program:
Module 1.
Definition of conflict:
- The definition of conflict and its role in the workplace.
- Causes of conflicts and their impact on team effectiveness.
- Functional and dysfunctional conflicts.
- Identification of types of conflicts in the workplace
Module 2.
Diagnosis and phases of conflict:
- Tools and techniques for diagnosing conflicts.
- Analysis of the depth and extent of the conflict.
- Phases of conflict
Module 3
Communication in conflict situations:
- Ability to listen and express needs.
- Training in conducting difficult conversations
- Negotiations, arbitration, mediation - forms of dispute resolution
Module 4
Managing emotions in conflict:
- Understanding the role of emotions in conflict.
- Techniques for dealing with emotions when resolving conflict.
- Stress relief training
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Shift management
For whom: Managers and leaders, company owners, human resources (HR) specialists, analysts, project team coordinators, anyone who is in the change process and wants to understand it and implement it effectively.
Benefits of training:
- Participants acquire skills in planning, implementing and monitoring change processes.
- Understanding the psychology of change helps identify sources of resistance.
- Ability to effectively manage employee resistance.
- Improving internal communication skills, both vertical and horizontal.
- Improving the understanding of the goals of the change translates into increased employee motivation.
- Improving team cooperation skills during change.
- Acquiring the ability to manage emotions during change.
- Reducing tensions and stress resulting from the change process.
- Developing project management skills related to introducing change.
- More effective planning and monitoring of change processes.
- Minimizing employee turnover due to change anxiety.
Proposed program:
Module 1.
The specificity of the change. Why is it needed:
- The definition of change and its role in today's business
- Analysis of factors motivating to introduce change
- Tools for organizational diagnosis.
- Developing a plan to introduce change.
Module 2.
The psychology of change
- Employee reaction styles to changes.
- Identification of stages of change acceptance.
- The impact of change on behaviors and attitudes. Working with resistance.
- The importance of support programs for employees in the change process.
Module 3
Communication in the change process
- Creating a communication plan during change.
- Communication skills training
- The role of non-verbal communication.
- Verbal communication training. The role of language in communicating change. Messages.
Module 4
Monitoring and improving the change process
- Tools and methods for monitoring progress in the change process.
- Quick response to potential problems.
- Analysis of results and improvement of change strategies.
- Creating an organizational culture that supports continuous improvement.
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Competencies of the future. Breaking thought patterns.
For whom: anyone who wants to learn to think creatively, break down barriers and mental limitations, learn critical thinking and learn effective cooperation
Benefits of training:
- Participants acquire skills in planning, implementing and monitoring change processes.
- Understanding the psychology of change helps identify sources of resistance.
- Ability to effectively manage employee resistance.
- Improving internal communication skills, both vertical and horizontal.
- Improving the understanding of the goals of the change translates into increased employee motivation.
- Improving team cooperation skills during change.
- Acquiring the ability to manage emotions during change.
- Reducing tensions and stress resulting from the change process.
- Developing project management skills related to introducing change.
- More effective planning and monitoring of change processes.
- Minimizing employee turnover due to change anxiety.
Proposed program:
Module 1.
New competence challenges
- Definition and importance of future competences in today's world of work.
- Discuss the key skills needed for survival and future success.
- Changes in professional trends and their impact on the required competences.
- Examples of successes and failures in adapting to new challenges
Module 2.
Creative thinking
- The role of creativity in the development of future competences.
- Practical exercises supporting creative thinking.
Module 3
Critical thinking
- What is critical thinking. How to learn to interpret information.
- Sources of reliable information.
- The psychology of manipulation and cognitive biases
Module 4
Development of soft skills
- Communication skills in the context of cooperation with diverse groups.
- Exercises that build the ability to cooperate effectively.
- Ability to adapt to changes at work.
- Innovative methods of solving problems
- Key competencies of future leaders
- Exercises to develop leadership skills.
Module 5
Long Life Learning
- The importance of continuous learning in the digital age.
- Discussion of future technologies and their impact on the labor market.
- Neurodidactics and neuroentrepreneurship
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
Ask for details
Summer school for leaders
For whom: managers and leaders, team managers, HR department employees, coordinators, company owners, anyone who wants to learn motivation techniques
Benefits of training:
- Participants acquire skills in planning, implementing and monitoring change processes.
- Understanding the psychology of change helps identify sources of resistance.
- Ability to effectively manage employee resistance.
- Improving internal communication skills, both vertical and horizontal.
- Improving the understanding of the goals of the change translates into increased employee motivation.
- Improving team cooperation skills during change.
- Acquiring the ability to manage emotions during change.
- Reducing tensions and stress resulting from the change process.
- Developing project management skills related to introducing change.
- More effective planning and monitoring of change processes.
- Minimizing employee turnover due to change anxiety.
Proposed program:
Module 1.
Introduction to motivation in the work environment. Theories of motivation:
- Definition of motivation
- Differences between motivation and commitment
- Psychological research in the area of motivation
- Maslow's hierarchy of needs theory
- Theory X and Y by Douglas McGregor
- Victor Vroom's Expectancy Theory
- Stacy Adams' organizational justice theory
Module 2.
Individual sources of motivation
- Recognizing the individual needs of employees
- The influence of personal values and goals on motivation
- Identification of strengths and weaknesses
- Shaping an organizational culture that supports motivation
Module 3
Rewarding and recognizing achievements. Dealing with demotivators.
- Remuneration systems based on achievements
- Recognizing individual and team successes
- Psychological benefits of reward
- Identification of demotivation signals
Module 4
Monitoring and measuring the effectiveness of motivation
- Developing success metrics for incentive programs
- Ways to monitor and collect employee opinions
- Adjusting motivational strategies based on results
- Case studies - examples of successful motivational strategies
Training methods
Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences
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