Difficult situations: decisions, change, difficult client
Scope of operation
What are difficult situations?
In difficult situations, I support clients by combining work on the specific situation with understanding the mechanisms behind it. I help them organize the situation, identify the problem, and identify possible courses of action – both at the decision-making and communication levels. We work on how to respond to emotions and pressure, acting consciously rather than automatically. Depending on the needs, I support them through team workshops, training, and individual work with leaders and employees, ensuring that the solutions developed can be implemented in their daily work.
Workshop on working with a difficult client
Making difficult and crucial decisions in an organization is a process that largely depends not only on data and analysis but also on the emotions, pressure, beliefs, and mindset of decision-makers. In practice, many decisions are made under conditions of uncertainty, time, and responsibility, which increases the risk of cognitive biases and automatic reactions. In my work, I support management staff through both workshops and individual work, demonstrating how to make more informed, accurate decisions and how to manage themselves under pressure. As a coach, I support leaders in their decision-making processes, helping them organize their thinking, see the bigger picture, and choose solutions best suited to their business realities.
Decision-making process
I lead change management workshops for managers, combining a business approach with a psychological understanding of people's reactions to change. We work not only with planning models and tools, but primarily on how to engage people, communicate the purpose of change, and effectively manage resistance and emotions within the team. Participants learn to plan the change process, analyze risk, work with stakeholders, and conduct difficult conversations in situations of tension and uncertainty. The workshops are highly practical – based on case studies, simulations, and real-world challenges, participants develop concrete solutions for implementation. The goal is to demonstrate that well-executed change can strengthen teams, build engagement, and truly support organizational development, instead of generating resistance and chaos.
- Individual coaching and mentoring sessions tailored to the organization's real needs and solutions
Working with me will give you greater clarity in difficult situations – you'll streamline your thinking, better understand what's really happening and what your options are. You'll learn to make decisions and react calmly and consciously, even under pressure, which will translate into greater effectiveness and confidence at work.
Crisis coaching is a form of coaching focused on supporting clients in dealing with crisis situations, both in their professional and personal lives. Crises can take many forms, such as job loss, relationship difficulties, health problems, loss of loved ones, or other situations that significantly affect the well-being and functioning of an individual.
Working in crisis coaching requires exceptional sensitivity, empathy and client focus. A crisis coach is not a therapist, but he or she can help the client find effective strategies for coping with difficulties, build inner strength and return to mental health and normal functioning after going through a crisis.
In our work, we use the elements and knowledge acquired in the TSR Solution-Focused Therapy school as well as knowledge in the area of schema therapy and CBT.
Solution-Focused Therapy (TSR) is an approach that focuses not on analyzing the problem but on finding specific solutions and what's already working in your situation. Instead of dwelling on the past, you work on what you can do here and now to make things better and more to your advantage. This approach helps you quickly organize the situation, identify your resources, and take real steps forward. This way, you leave meetings with concrete results, not just reflections.
- Short-Term Therapy
- Focus on the solution, not the problem
- Therapeutic method
- In-depth analysis
Sessions in line with PTTSR ethics
English 
Polish