Effective communication within the team

For whom: Team leaders: People acting as team leaders or managers, team members regardless of experience level, human resources (HR) specialists

Benefits of training:

Proposed program:

Module 1.
Basics of interpersonal communication:

Module 2.
Building relationships in the team:

Module 3
Virtual communication:

Module 4
Solving the conflict:

Module 5
Leader communication:

Module 6
Project communication planning:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Interpersonal communication at a higher level

For whom:  Anyone who wants to learn to communicate better and understand communication. Leaders and managers. Business owners. Human Resources (HR) Specialists

Benefits of training:

Proposed program:

Module 1.
Basics of interpersonal communication:

Module 2.
Virtual communication at a higher level:

Module 3
Development of discussion skills:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Communication in a diverse and distributed team

For whom:  Anyone who works in a team or with a team diverse in age, culture, ideology and personality in remote, hybrid work.

Benefits of training:

Proposed program:

Module 1.
Introduction to communication in a diverse and distributed team:

Module 2.
Diversity in the team:

Module 3
Effective communication in a diverse team:

Module 4
Communication in a distributed team:

Module 5
Resolving conflicts in a diverse and distributed team:

Module 6
Managing a diverse and distributed team:

Module 7.
Development of leadership skills in a diverse team:

Module 8.
Analysis of the effectiveness of team communication:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Professional customer service, including difficult customers

For whom: People working directly in the customer service area, sales representatives, team managers, project leaders and managers



Benefits of training:

Proposed program:

Module 1.
Definitions of customer service and its importance.

Module 2.
Diversity in the team:

Module 3
Effective communication in a diverse team:

Module 4
Building relationships with the client.

Module 5
Methods of working with stress.

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Prospecting, i.e. effective forms of customer acquisition

For whom: People responsible for actively acquiring new customers and developing the customer base, people working in the sales department who want to improve their skills in acquiring new customers, Sales team managers, business owners, marketing specialists, customer service specialists, business consultants.

Benefits of training:

Proposed program:

Module 1.
Introduction to prospecting

Module 2.
Market analysis tools:

Module 3
Building a list of potential customers:

Module 4
Cooperation with the sales team:

Module 5
Assessment of prospecting effectiveness:

Module 6
Conversations with the client:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Trade negotiations for professionals

For whom: People responsible for negotiating and finalizing commercial contracts, sales team leaders, purchasing specialists, entrepreneurs and company owners

Benefits of training:

Proposed program:

Module 1.
Negotiation Process:

Module 2.
Psychology of Negotiation:

Module 3
Negotiation process:

Module 4
Advanced negotiation strategies

Module 5
Effective negotiator

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Time management and priority setting techniques. Effective planning.

For whom: Training for anyone who wants to manage their time better and work more effectively

Benefits of training:

Proposed program:

Module 1.
Effective time management:

Module 2.
Time management tools and methods:

Module 3
The process of planning and setting priorities

Module 4
The art of delegation:

Module 5
Dealing with obstacles:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Effective team management and delegation of tasks

For whom: Training for anyone who wants to manage their time better and work more effectively

Benefits of training:

Proposed program:

Module 1.
The role and importance of team management:

Module 2.
Effective team communication:

Module 3
Situational leadership:

Module 4
Basics of delegating tasks:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Conflict management

For whom: Managers and leaders, human resources (HR) specialists, customer service employees, project team members, coordinators and facilitators, teachers

Benefits of training:

Proposed program:

Module 1.
Definition of conflict:

Module 2.
Diagnosis and phases of conflict:

Module 3
Communication in conflict situations:

Module 4
Managing emotions in conflict:

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Shift management

For whom: Managers and leaders, company owners, human resources (HR) specialists, analysts, project team coordinators, anyone who is in the change process and wants to understand it and implement it effectively.

Benefits of training:

Proposed program:

Module 1.
The specificity of the change. Why is it needed:

Module 2.
The psychology of change

Module 3
Communication in the change process

Module 4
Monitoring and improving the change process

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Competencies of the future. Breaking thought patterns.

For whom: anyone who wants to learn to think creatively, break down barriers and mental limitations, learn critical thinking and learn effective cooperation

Benefits of training:

Proposed program:

Module 1.
New competence challenges

Module 2.
Creative thinking

Module 3
Critical thinking

Module 4
Development of soft skills

Module 5
Long Life Learning

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Summer school for leaders

For whom: managers and leaders, team managers, HR department employees, coordinators, company owners, anyone who wants to learn motivation techniques

Benefits of training:

Proposed program:

Module 1.
Introduction to motivation in the work environment. Theories of motivation:

Module 2.
Individual sources of motivation

Module 3
Rewarding and recognizing achievements. Dealing with demotivators.

Module 4
Monitoring and measuring the effectiveness of motivation

Training methods

Working with cases, gamification, team and integration games, personality tests, brainstorming, lecture, analysis of experiences

Training

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