Module 1.
The specificity of the change. Why is it needed:
- The definition of change and its role in today's business
- Analysis of factors motivating to introduce change
- Tools for organizational diagnosis.
- Developing a plan to introduce change.
Module 2.
The psychology of change
- Employee reaction styles to changes.
- Identification of stages of change acceptance.
- The impact of change on behaviors and attitudes. Working with resistance.
- The importance of support programs for employees in the change process.
Module 3
Communication in the change process
- Creating a communication plan during change.
- Communication skills training
- The role of non-verbal communication.
- Verbal communication training. The role of language in communicating change. Messages.
Module 4
Monitoring and improving the change process
- Tools and methods for monitoring progress in the change process.
- Quick response to potential problems.
- Analysis of results and improvement of change strategies.
- Creating an organizational culture that supports continuous improvement.
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