Module 1.
Definition of conflict:
- The definition of conflict and its role in the workplace.
- Causes of conflicts and their impact on team effectiveness.
- Functional and dysfunctional conflicts.
- Identification of types of conflicts in the workplace
Module 2.
Diagnosis and phases of conflict:
- Tools and techniques for diagnosing conflicts.
- Analysis of the depth and extent of the conflict.
- Phases of conflict
Module 3
Communication in conflict situations:
- Ability to listen and express needs.
- Training in conducting difficult conversations
- Negotiations, arbitration, mediation - forms of dispute resolution
Module 4
Managing emotions in conflict:
- Understanding the role of emotions in conflict.
- Techniques for dealing with emotions when resolving conflict.
- Stress relief training
English 
Polish