Module 1.
Definitions of customer service and its importance.
- Defining diversity and dispersion in teams.
- The importance of effective communication in this type of teams.
- An overview of the benefits and challenges of diversity and dispersion.
Module 2.
Diversity in the team:
- Identification of various forms of diversity: cultural, age, gender, professional experience.
- Building awareness and understanding of diversity.
- Creating an open and inclusive culture within the team.
Module 3
Effective communication in a diverse team:
- Communication techniques adapted to different styles and preferences.
- Dealing with language that may be an unintentional source of conflict.
- Building empathy and understanding skills.
Module 4
Building relationships with the client.
- Defining diversity and dispersion in teams.
- The importance of effective communication in this type of teams.
- An overview of the benefits and challenges of diversity and dispersion.
Module 5
Methods of working with stress.
- Identification of various forms of diversity: cultural, age, gender, professional experience.
- Building awareness and understanding of diversity.
- Creating an open and inclusive culture within the team.
English 
Polish